Factors To Consider When Choosing SaaS For SME’s In Kenya (Part 2)

We’ve been discussing the factors to consider when choosing your SaaS (Software-as-a-Service) solution for SMEs in Kenya. We’re continuing with part 2 of the discussion, you can find part 1 Here

To recap, the first 2 factors are:

  1. Solution Cost
  2. Solution setup time & risk


To read more about factors 1 and 2 click here Here


  1. Customization & Integration

Pros: There is a choice among different software packages and modules, and you pay only for the features that you need and use at the current stage of your business.

Cons: The low level of customization; a standard solution cannot always fit the individual needs of each company as the processes and the way companies work usually differ.

The need to evaluate workloads carefully, otherwise either the costs for system development increase or development is not possible at all; you may not find a software solution that fits all your company needs. Cloud-based systems are prepared as a standard solution and generally the software supplier is not interested in making changes, or you may have to wait for months for them to be implemented in the standard system. A customer can choose only from different packages, which offer different features. If you’re using some 3rd party systems– CRM, Payroll and other Software solutions, integration with such systems could be an issue. On the other hand, there are many cloud systems that fit most of a main company’s requirements; therefore, there is no need to spend extra money for features that may never be used. Contrary to cloud-based systems, On-premise software solution providers can offer a high-degree of customization or extensive custom programming services for companies that need in-depth customization and integration capabilities. On-premises solutions are a good choice for larger companies that constantly need some specific development and adjustments. Due to this challenge, most SaaS solutions have in-built integration capabilities to most 3rd party systems thereby giving most SME customers the versatility and flexibility needed for their organizations. This enables SMEs to have the best of what both worlds have to offer as far as solving your problems are concerned.


  1. Security and Control:

Pros: Additional security controls; in most cases, databanks have a much more secure and well-protected environment than might be found in your office.

Cons: There is no direct control over the level of security of the databases as this depends on the cloud provider.

Security is one of the key issues most SMEs face when considering cloud-based solutions. Nobody wants to share private data and company details with unauthorized third parties. Before deciding to choose a cloud solution, a company should ensure that the provider of the cloud software system can guarantee no data loss or data leakage. Seeing valuable data disappear or even become visible to third parties, and especially for the company’s competitors, is the biggest threat for all concerned. Cloud solutions cannot offer full control over data and processes. Usually, cloud-based systems have additional security controls that enable secure authentication, provide advanced and multistep login of user activity, and allow administrators to control who has access to highly sensitive documents. Multiple firewall layers ensure the highest levels of protection against intrusion and security vulnerabilities. Using an On-premise solution, a company has direct control over its database, details and processes, rather than giving power and access rights to a third-party vendor. Only the company’s specialists can access data storages and servers, and in this way data is secured. Of course, nobody can be safe from hackers, but it would be a difficult task for them to hack data on an internal server.

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